Zaylaa ships anywhere within Australia.

After placing your order, you will receive a confirmation email with the tracking details. These details will be visible once your order has been shipped.

Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away by contacting Customer Care if you believe you have given any incorrect details.

Please email our Customer Care Team right away and we can see if we can catch your order before it is processed. We will need your order number and email address.

If you are missing something from your order, please get in touch with us here at Customer Care and we will investigate for you.

To protect your security and privacy, your bank can’t provide Zaylaa with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues.

You can try again with a different card, or confirm that your details are correct by retrying your current card.

You can find the ingredients of each product under the “INGREDIENTS” tab on each product page.

We’re an Australian company and Zaylaa products are made with love in Australia.

We recommend using the Zaylaa Repairing night Serum in the PM but apart from that all serums can be used day and night.

Yes, you can mix and match.

Our products are formulated for people with sensitive skin so they are safe but we recommend you do a patch test at least 48 hours before your first use.

No way! None of our single ingredients or products are tested on animals and we are cruelty free. We just use it on ourselves.

Zaylaa is free from parabens, silicones, gluten and Artificial fragrance.

Look to the bottom of your packaging for a stamp with an expiration date.

None of our products have fragrance, However some of them contains essential oil which has scent.

Yes, our Zaylaa products are safe to use while pregnant or breastfeeding, although we recommend not to use our Repairing Night serum as it contains Retinol which is deemed unsafe